FAQs Section

PRODUCT & EXCHANGE

Q:1. How do I take care of my jewellery?

A:Our demi-fine jewellery is crafted in 92.5 silver and plated with gold (18K and 22K

finishes) with anti-tarnish coating and rhodium plating for enhanced durability.

To maintain shine:

Avoid direct contact with water, perfumes, and chemicals.
Store in a dry place or airtight pouch.
Clean gently with a soft, dry cloth.
With proper care, your everyday luxury pieces are designed to be worn, not styled and to last beautifully over time.

Q 2. What material is SIAN jewellery made of?

A: SIAN creates demi-fine jewellery crafted in 92.5 silver and high-quality metal

bases, finished with 18K and 22K gold plating.

Our pieces are:

Hypoallergenic
Plated with gold
Finished with anti-tarnish coating
Enhanced with rhodium plating for added shine and longevity

Each design reflects intentional luxury refined, wearable, and expressive.

Q 3. Can I get my order customised?

A: Yes, we offer limited customisation on bulk orders depending on design feasibility.

Please connect with us on WhatsApp to discuss custom requirements, timelines, and

pricing.

Q 4. How do I choose the correct size?

A:Size details are mentioned on each product page. If you are unsure about ring or

bracelet sizing, please reach out to our team for assistance before placing your order.

Q5. Can I return my order?

A: As per SIAN Stores policy, we do not offer refunds on any product

once sold.

However, we allow a one-time size exchange within 48hrs of delivery of

delivery, provided:

The product is unused and unworn

Also if the product is reported damaged within 48 hours of delivery.

All original tags, packaging, labels, and accessories are intact.

The item is eligible for exchange (customised products are not eligible)

Please note:

We do not accept returns due to slight colour variations (10–20%) caused by screen resolution or lighting.
Products from the customisation section are not eligible for return or exchange.
We do not accept if the products are damaged.
Worn products will not be accepted.
International orders are not eligible for return or exchange.

To request a size exchange, please email your order number and required

size to: meya.sianjewellery@gmail.com within 48hrs of delivery of delivery.

Kindly note:

We do not offer return pickup.
Customers must self-ship the product.
Exchanges are allowed only once per order.
If the required size is unavailable, a credit coupon of the same value
(valid for 3 months) will be issued.

Q6 Can I exchange part of my order?

A:Yes. You may exchange individual products from your order, provided

the item is eligible for exchange.

Exchange requests must be raised within 7 days of delivery by emailing your

order number and required size to:

sianofficialcontact@gmail.com

Please note:

Exchanges are allowed only once per order
The product must be unused, unworn, and returned in original packaging with all tags intact
Customised products are not eligible for exchange.
Customers must self-ship the product back to our warehouse.

Q7 Why was my exchange request not accepted?

A:SIAN maintains strict quality and exchange standards to ensure

fairness and hygiene.

Exchange requests may not be accepted if:

The request is made after 7 days of delivery
The product shows signs of wear or damage due to use
Original packaging, tags, labels, or accessories are missing
The item belongs to the Customisation section
The exchange is requested due to minor colour variation (10–20%) caused by screen brightness or lighting
The product condition differs from how it was originally delivered.

Q8 What happens if my desired size is not available for exchange?

A:If the requested size is unavailable, a credit coupon of the same

value will be issued via email.

Please note:

The credit is valid for 3 months
The coupon must be used in a single transaction
No refunds will be provided

Q9 What is the policy for international orders?

A:International orders:

Are not eligible for return or exchange

Shipping charges are calculated at checkout based on weight

Customs duties and taxes are payable by the customer at the time of

delivery

Delivery timeline is approximately 15–20 days from dispatch

Payments for international orders can be made using international credit

cards.

Q10 Where should I send my exchange product?

A:Customers must self-ship the product to:

T2, 9A 2091, Svasa Homes, Bangalore, basanguvdi, Bulltemple Road, Bangalore, 560019

We recommend using traceable shipping and keeping

acknowledgement proof from the courier partner.

Q11. Where are SIAN stores located?

A:Currently, SIAN operates primarily online via www.sianstores.in. For

updates on pop-ups or retail availability, please follow our official

channels.

Q12 Can I expect a refund for my product?

A: We do not refund the product. Please see the exchange policy in the

official website for more information.

PAYMENTS & SHIPPING

Q1 What payment options are available?

A:We accept:

UPI
Debit & Credit Cards
Net Banking
Select COD options (where applicable)

Q2. Do you offer international shipping?

A:Yes, international shipping may be available. Shipping timelines and

charges vary based on location. Please contact us before placing your

order for confirmation.

Q3. Where can I connect for payment-related queries?

A:You can reach us directly through WhatsApp or via the contact

information listed on our website.

Q4. The payment was debited but I didn’t receive confirmation.

What should I do?

A: If your amount has been debited but you haven’t received confirmation:

Please wait for 30–60 minutes.
Check your spam/junk folder.
If still unresolved, contact us with transaction details.
If the payment fails, the amount is usually reversed automatically by your bank within a few working days.